Frequently Asked Questions

To ensure that we provide the most efficient and tailored service for your vehicle recovery needs, we may ask you the following questions:

  • Make and model of vehicle?
  • What’s wrong with the vehicle?
  • Does the vehicle roll and steer?
  • Does it start and drive?
  • Does it have any damage?
  • What’s the collection and delivery address?
  • How many passengers need transporting with the vehicle?

questions you may have for us

01 How long will it take for you to arrive?

We provide an accurate arrival time with your quote. Our aim is to reach you within 45 minutes, ensuring swift assistance to minimize your waiting time.

02 We’ve broken down on a motorway, can you help?

Yes, we can assist you if you have broken down on a motorway. Our services are designed to reach you quickly and safely, regardless of your location.

03 My car is lowered, can it still be moved?

Yes, your lowered car can still be moved. Our equipment is designed to handle a variety of vehicle specifications safely and efficiently.

04 Can you take passengers in the truck?

Yes, passengers can ride in the truck. We ensure that there is adequate space to accommodate you safely during the recovery process.

05 How can I pay for the service?

You can pay for our services via cash or bank transfer. We strive to make the payment process as convenient as possible for you.

06 I’m not sure where I am, can you still help me?

Yes, we can still help you if you're not sure of your location. If you have a smartphone with internet access, we can use that to locate you accurately and provide the necessary assistance.